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Aims and Standards

Guaranteed Service

When you need anything, you want the whole process to be as painless as possible. We have considered ways in which to help you achieve this and are proud to offer you the following service guarantee.

When you contact us We guarantee

  • Your telephone calls will be answered within 15 seconds.
  • Your orders and enquiries will be acknowledged by fax within 30 minutes.
  • We will keep 100% of the lines detailed in our catalogue in stock.

When we deliver to you We guarantee that

  • When they have been acknowledged, your orders will be delivered in accordance with our terms and conditions. If you receive the wrong item, we will credit you in full and supply the correct or missing item with your next delivery, free of charge.
  • Your order will be delivered to you by 3pm of the next working day following your order acknowledgment. (Some remote locations are excluded).
  • Any stocked product that fails to meet your expectations for any reason can be returned and your account will be credited.

When you need help We guarantee that

  • You will be provided with the right information, combining technical advice and on-going support for all aspects of our product range.

When you need the best Our aim is to

  • Provide you with an unbeatable service.
  • Continually monitor and improve quality on your behalf.
  • Deliver your orders correctly and promptly.
  • Exceed your expectations.

We guarantee to monitor and evaluate our performance on a regular basis and share our findings with you. As part of this commitment to providing you with the very best service we regularly commission Customer Evaluation Surveys so you know exactly how well we are performing.

If you have any additional suggestions on how we can help you, please contact your Rejel team on 01234 273388 or email sales@rejel.com and we will be pleased to listen to your ideas